CONTRACT Customer Relations Case Manager - Dispute Resolutions - General Ins

 
The Company:
Our Client, a Leading Insurance Provider, is seeking an enthusiastic, dynamic and experienced Customers Relations Case Manager to join their organisation.  
 
 
The Role:
The role has been newly created to manage their customer's feedback on products, services and procedures from a compliance perspective.  This challenging and fast paced role will allow the successful individual to have exposure to all products, new and existing, and to build key relationships with internal and external departments whilst working in a friendly and positive environment.  Other duties will include:

• Apply policy wordings, law and relevant procedures to complaint cases
• Provide regular updates on complaints management and outcomes
• Identify product and process improvements
• Prepare Submission for Financial Ombudsman Service

 
 
Your Details:
This is an exciting opportunity for right candidate where relationship building, strong negation skills and analytical skills are vital in order to successfully operate in this position.
Additional personal requirements are:

• Certificate IV Financial Services - General Insurance
• 2+ Years Dispute Management experience is essential within the Insurance industry
• Advanced Negotiation and Mediation skills
• Strong Communication and Customer Relationship Managements skills
• Advanced Microsoft skills are highly regarded

 
 
Contact Details:
 
To apply, please send your CV quoting reference 15607 by clicking on the appropriate link, or for more information or a confidential discussion, please call Ruth at Marks Sattin on +61 02 8088 3618